Engaging participants

1. Maximise inclusion - this is central to any effective e-consultation process.
2. Provide pre-consultation ICT training on tools/technologies in use.
3. Create and widely circulate detailed time plans.
4. Provide a suitable contact person to deal with queries or difficulties - face-to-face, telephone, email.
5. Be flexible with methods and techniques.
6. Tailor time and settings to participants’ needs.
7. Provide structured and thoughtful feedback mechanisms.
8. Allow freedom of access to all information collected.
9. Provide low cost ICT where possible.
10. Offer technical support.