Difference between revisions of "Uses of Web 2.0 in e-government"

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(Engaging with stakeholders)
(Inter-organisational joint projects)
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*Collaborative work, including project planning, budgeting, joint report writing
 
*Collaborative work, including project planning, budgeting, joint report writing
 
**E.g. when setting up shared services
 
**E.g. when setting up shared services
*Technologies: collaborative writing using Lotus Notes or wikiwiki software, CRM and project management portals, Google spreadsheets, version control software (cf. services for software developers at [http://sourceforge.net/ Sourceforge).
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*Technologies: collaborative writing using Lotus Notes or wikiwiki software, CRM and project management portals, Google spreadsheets, version control software (cf. services for software developers at [http://sourceforge.net/ Sourceforge]).
  
 
==Engaging with stakeholders==
 
==Engaging with stakeholders==

Revision as of 21:15, 20 November 2007

Internal knowledge management

  • Communities of practice, bringing together people faced with the same problems
    • E.g. Dutch police in different forces discuss how to close down a cannabis farm
  • Technologies: information exchange over e-mail lists, discussion forums, chat systems, ...

Inter-organisational joint projects

  • Collaborative work, including project planning, budgeting, joint report writing
    • E.g. when setting up shared services
  • Technologies: collaborative writing using Lotus Notes or wikiwiki software, CRM and project management portals, Google spreadsheets, version control software (cf. services for software developers at Sourceforge).

Engaging with stakeholders

  • Complaints and compliments, public consultations, neighbourhood forums, supporting the work of councillors and assembly members, planning circles, ...
    • I.e. every time when government learns from people outside government (-> organisational learning)
  • Technologies: see technology classification