Processes

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Processes

  1. What processes are involved in e-consultation?
  2. How does technology make a difference?
  3. In practical terms, how does the use of e-technology change how I engage in public consultation?
  4. Strategy development

Strategy Development

The need for a corporate framework to which all services can refer, which would give help to managers and ensure that appropriate standards of consultation are met. It is not intended that the framework will be prescriptive, but it is expected that it will nevertheless establish a bespoke way of doing things.

  • Explaining the role and various uses of good, well-managed consultation to staff.

This will involve both one to one guidance when specific work is being contemplated, but also general training sessions for key staff.

  • Illustrate the use and application of different methods of consultation and when to use them.

Many different types of consultation exist - the Audit Commission publication ‘Listen Up - Effective Community Consultation’, for example, lists in excess of one hundred different techniques. To avoid ‘overkill’ however, initially this guidance document, at Appendix 1, has focused on 10 methods, which it is felt are capable of providing a sufficient mix of both qualitative and quantitative feedback. Many of our services are currently using some of these techniques, so knowledge of the advantages/disadvantages and cost etc should not be too difficult to establish








































































































































































































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