Probation Board of Northern Ireland

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Overview

E-consultation is often criticized on the grounds that different groups of people do not have equal access to electronic communications technologies. However, in our modern times, this criticism is a weak one.

E-consultation techniques are complementary to traditional approaches, and seek to improve participation.

In this case example we discuss what can be done to improve accessibility and usability for groups, who may be otherwise excluded from e-consultation.

Probation Board of Northern Ireland Consultation

Designing an e-consultation interface for ex-offenders

Designing a usability test

Designing a usability test of an e-consultation interface for ex-offenders

[Designing a usability test|Selecting the testers Selecting the testers]

Collecting test data Collecting test data

Running the usability test

Usability test results

Discussion